I've received good service from Musician's Friend in the past ... At one time Musician's Friend could be counted on to be what hey claim, the service was beyond reproach and they did seem to want to go above and beyond for every order, but those days are gone. Second employee said it was shipping out a week ago, third employee said it needed review, forth employee argued with me, fifth employee (supervisor named Tim) apologized and said he would ship it right away overnight. They did ship the wrong guitar recently, but gave me a heavy discount to "right" their mistake and even gave me one-day shipping for the replacement guitar. I say what about this one on the site- he couldn't find it. Lesson learned. Done. 107 Musician's Friend reviews. The USPS tracking site says that the package is not in their possession and this after placing my order one week ago. On top of that, I was never notified of any of this. I spent over 1200$ on an order for my sons birthday. 108 Musician's Friend reviews. I'm on day 18 after initial arrival and cant make any progress with this company. If y'all read this I hope and someone calls me thanks have a nice thank you. Order was out for "verification" according to the first employee I contacted. I received the head but nothing else. Lied to about my order by 5 different employees. I checked the tracking number, and it said it doesn't exist. Will not get another penny from us! I thought coustomer was always right but that's not true. I sent complain in and still have not heard anything back from after the person holler at me about a snare drum. This is everything you need to know to make a good choice. I bought a keyboard stand from them, and the manufacturer had since replaced it with a larger, heavier, bulkier version while using the same model number. A free inside look at company reviews and salaries posted anonymously by employees. I received shipping status emails that shipping had been delayed, which I appreciated. Ordered a $70 guitar case that is too large for my guitar. The site says it's back ordered, I simply want to cancel my order but I've called 4 times and waited at least 4 hours with no one answering the phone. Seriously. Orders ship promptly and free of charge. If I could I would not give Musicians Friend any star rating. In short the stand looked nothing like the photo, but they refused to take a return as they had shipped the correct "model number." I have been waiting on a violin for my 9 y. O daughter for 30 days. I finally had to tell the to just straight up $#*! Read these Musicians Friend reviews from real customers. © 2020 Trustpilot, Inc. All rights reserved. My business with go through American Music and Zzounds for now on. The replacement box was horrendous. It was literally out of nowhere. It's unfortunate that often people write reviews only when something goes wrong - I have bought several items from musician's friend and they have not disappointed in their selection or their service. I have been on the phone waiting to speak to a rep at least three times. Musicians Friend Review RESOLVED Pissed Consumer. HORRIBLE customer service, generic representatives reading from a script and unable to formulate a thought of their own - my impression was that their instruction was probably to wear you down and frustrate you until you just gave up and kept the item. To find more information about reviews and trust on Sitejabber.com please visit. Do not order anything from this company or give them your email address. Rarely is an item not in stock. We use cookies for analytics, personalization, and ads. If we did our jobs so ineptly, people die. I will never order from you guys again and I'm a musician and buy a lot of gear. We’re in this together! Rarely is an item not in stock. If you find a good agent, make sure to get their info and always use them. No response from the chat section either. Get directions, reviews and information for Musicians Friend-Call Center in Draper, UT. I placed an order for a new iRig keyboard with Guitar Center on Nov 15. Musicians Friend is a joke anymore. 4 1/2 weeks and still no refund. Now the funds are tied up for 5 to 7 days, and I can’t get something for that person’s birthday Saturday. If you're wondering whether Musician's Friend Platinum Card is … What is better in your opinion? The keyboard was not in a box, but wrapped in bubble wrap. It tends to do that a lot. I must say, with absolute certainty, I will NEVER shop with this company for any music purchases again, their policies are ridiculous and given the current situation we're all in, I think they take advantage of people by not properly taking care of their customers, I don't think having the expectation of a quality product is too much to ask, especially when being bought brand new. Even though it clearly says they should have a 45 day NO Hassle return, they made excuses that "Suzuki likes to repair their own stuff", and that is a mistake you should not make. That was 4 days ago and the guitar shipped last night economy ground via UPS. Visit this website www.musiciansfr iend.com. Why didn't I see these reviews before I ordered from them :-(. MF rep said they would give me a full refund including CA tax, and shipping cost but of course I never got the shipping cost back so I lost $35 bucks on each broken "excellent" amp. Bottom line: I'm stuck with a guitar case that I can't use and don't want! Not anymore. I have bought countless items from musicians friend and everything has usually gone well. Musician’s Friend is a destination for musical instruments, exclusive content, and helpful information on how to get the sound you’re after. When I called MF customer service I was told, "guitar center is sending their display items when stock is low". Musician’s Friend Stupid Deal of The Day | Shop now These deals change daily, hence the name, but because they’re so short-lived you can often find hevaily discounted products here. Musician's Friend is the world's largest seller of music gear! I bought a lot of gear and they rarely messed up ... when they did they fixed it quickly and professionally. Am I gonna buy it from MF? Learn how to stay safe during COVID-19 in our new guide: Reply to this review and cancel my order and I'll take down this $#*!ty review. Very odd for a new item. I'm in the middle of a federal complaint I filed against them for going into my bank account without my approval. Also!!! I have called customer service twice and asked to be removed from their calling list, but I received another today, Sunday, at 8am. I seriously wonder if they're selling used stuff as new. I've used Musician's Friend and Sweetwater for years and found both to be reputable and reliable, but Sweetwater's after-sale support and follow-through smoke anybody's, hands down. I usually play whatever I want at Guitar Center, and then order it from Musician's Friend. Musician's Friend is an fine online retailer of musical instruments, amplifiers, recording and live sound equipment, instructional materials, many categories of music accessories, and more. No Fender box, no tags, no warranty card or papers at all. Find out if Musician's Friend is safe, trustworthy & reliable or is it a scam. Consumers complaining about Musician's Friend most frequently mention customer service, guitar center and credit card problems. MFW2372079751. This company is NO friend of musicians, tomorrow I'm going to contact the U.S. Justice Department and ask them why they allow American companies like Musicians Friend to rip off tax paying Americans. If you're wondering whether Musician's Friend Platinum Card is the right card for you, read on. Then 16$ tax. Tell us about your experience with Musicians Friend: Your name: Your email address: » View 173 Deals for Musicians Friend « Musician"s Friend Inc has collected 3 reviews with an average score of 3.67. Compare Musicians Friend and Guitar Center pros and cons using consumer ratings with latest reviews. Thank you! Share your voice on ResellerRatings.com TERRIBLE COMPANY WITH VERY SHADY BUSINESS PRACTICES! Issues returning, After One Week, My Order Has Not Left the Warehouse, So very disappointed by these cut-throats, Go to the competition instead, no reason to shop here in 2020, Why are there so many negative scores and experiences on this company? Compare Sweetwater and Musicians Friend pros and cons using consumer ratings with latest reviews. Try Sweetwater, or Zzounds. I received the item yesterday. They've always beat everyone else on price. I'll never use them again. Musicians Friend used to be one of the places to go for New Music gear. Reviews suggest that customers think the service at Musicians Friend is excellent and their prices are reasonable. Cancelled an order no problem my bank that i have my mf cc through sent me an email saying i have 0 balance nice job! Cool coworkers, you can play the instruments you sell, talk to musicians on the phone and in person . off after 5 calls and 3 emails in 48 hours. More of a choose your poison attitude now rather than trying to get you the best deal so they can be the one to make the sell. I haven’t purchased from MF in several years. Seven weeks ago, when MF had a slew of guitars on "clearance," I pulled the trigger and spent $1,399 (regular price, $1,899) on a Gibson J-15 cutaway, a guitar Gibson manufactures solely for Guitar Center and MF. Before i ordered from them: - ( finally had to tell the to straight... Service at Musicians Friend and everything has usually gone well compare Musicians Friend and guitar Center and card... That, i was never notified of any of this and buy a lot of gear and they messed. The guitar shipped last night economy ground via UPS ’ t purchased from MF in years! Agent, make sure to get their info and always use them make sure get... In your opinion 3 emails in 48 hours just straight up $ # * reasonable.: i 'm in the middle of a federal complaint i filed against them for into! 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